Shipping and Returns

Standard Shipping Rules:

1.PCI Pest Control Private Limited  ships to all states in India, except Jammu Kashmir, Bihar and the North-Eastern States.

 
2.Shipping Timelines:

Please allow 1-3 working days for your order to be dispatched. Our Standard delivery time is 5-7 days within Maharashtra and upto 10-12 working days for non- Maharashtra. 


3.Orders placed before 1pm on a business day, are scheduled for dispatch on the same day. Orders placed after 1pm will be dispatched the next business day. Orders placed on a Sunday or during Holidays will be dispatched the following Monday or on the next working day. During peak times and holiday periods standard delivery time may increase to 7-9 days within Maharashtra and upto 13-15 working days for non- Maharashtra. 

International Shipping:
We do not currently offer international shipping options. 

Tracking Packages:
You can check the status of your delivery by tracking it, using the tracking or delivery number. To track your package, click our delivery partner’s link provided in your shipment confirmation email. Tracking may not appear online immediately and may need to be checked after 24-48 hours of placing the order.
** If you did not receive email, please check your spam folder. 

Proof on Identity:

For high value products (above Rs. 2000/-) our delivery partner may require a valid ID proof for handing over the ordered product. 

Cancellation of Order by Customer:

We have a “No Cancellation” policy on all orders. A customer cannot initiate a cancellation on an order.

Non-Availability on Delivery:

Our delivery partners will attempt to deliver the item thrice, before an item is returned to our warehouse. Please ensure you add your available phone / mobile number and correct shipping address (with landmarks) while you place an order, for timely communication and to speed up the delivery process.
If a non-delivery or late delivery occurs due to an error in personal information provided by the customer (i.e. wrong or incomplete name or address or recipient not available, or any other related reason) any extra cost incurred by PCI for re-delivery, shall be billed to the customer.

Return Policy:

In the unlikely circumstance that the product you receive is damaged, broken, leaking or is the wrong product or SKU, we will replace it at no additional cost provided that the request for replacement of item is made within 48 hours from the date of the order complaint raised. No replacements will be allowed after the order is processed, except for the reasons given above.
 

Steps to initiate a return:
-    Click a snap of the product received.
-    E-mail us the picture along with your Order Number and the reason for replacement.
-    You will receive a confirmation email from PCI to initiate the return with a return code.
-    We will schedule a product pick-up / swap through our logistics partner.
-    The item will be re-delivered to you in 5-7 working days. 

We shall not be responsible for any items sent to us for return / replacement without our confirmation.

No replacements will be allowed after the order is processed, except for the reasons given above.

Write to us at solutions@pcil.in for more info.

Our Shipping and Return Policy is subject to change at any point of time, without prior written intimation to the user. Please review T&Cs and Shipping Rules before placing every order. 

 


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